Privacy Policy

1. Who We Are

Jordan Passion Travel & Tourism ("we", "our", or "us") is a tourism company based in Amman, Jordan. We operate the website www.jordanpassion.com and provide travel services across the Hashemite Kingdom of Jordan.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

2. Information We Collect

We may collect and process the following types of personal information:

• Contact information: name, email address, phone number
• Booking details: travel dates, number of passengers, nationality, passport information (where required)
• Payment information: processed securely via our payment partners; we do not store card details
• Communication records: messages sent to us via email, WhatsApp, or our contact form
• Technical data: IP address, browser type, pages visited (collected automatically via cookies)

3. How We Use Your Information

We use your personal data to:

• Process and confirm your tour bookings
• Communicate with you regarding your trip, itinerary, and any changes
• Send pre-departure and post-trip information
• Improve our website and services based on usage data
• Comply with legal obligations
• Send marketing emails about offers and new packages — only with your consent

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contract performance: to deliver the services you have booked
• Legitimate interests: to improve our services and maintain business records
• Consent: for marketing communications — you may withdraw consent at any time
• Legal obligation: where required by Jordanian law or international regulations

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: required for the website to function correctly
• Analytics cookies: help us understand how visitors use our site (e.g. Google Analytics)
• Preference cookies: remember your settings and preferences

You can control cookie settings through your browser. Disabling certain cookies may affect website functionality.

6. Data Sharing

We may share your data with trusted third parties only where necessary:

• Hotels, transport providers, and local guides — to deliver your booked services
• Payment processors — to handle transactions securely
• IT and hosting providers — to operate our website

All third parties are required to handle your data securely and only for the specified purpose.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and to comply with our legal and accounting obligations. Booking records are typically retained for 7 years.

You may request deletion of your data at any time (see Section 9 below).

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate data
• Deletion: request erasure of your personal data
• Restriction: request that we limit how we use your data
• Portability: receive your data in a portable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.